iPhone XS Max FAQs

The iPhone XS Max is a great option for a powerful phone that’s still relatively cheap compared to the latest models. The XS Max received an A12 chip (like the iPhone XR and iPhone XS) so it shows improved processing and power efficiency over the iPhone X.

The XS Max features FaceID and an improved camera too; a dual 12 megapixel wide-angle and telephoto camera. The TrueDepth front-facing camera is also 7 megapixels for great clarity with FaceTime and selfies 😎 The large display on the iPhone XS Max provides an immersive viewing experience.

Apple produces modern products, so even though features evolve and some materials change, as a relatively new model the iPhone XS Max has great performance and features. An important consideration in your purchase of an iPhone will be what you intend to use the phone for.

Overall the Apple iPhone XS Max offers excellent performance on a budget and looks sleek. If you’re looking for more information on the specific features check out more of the questions below. 


Yes, the iPhone XS Max supports Qi wireless charging.

The iPhone XS measures: 

Width: 3.05 inches (77.4 mm)

Height: 6.20 inches (157.5 mm)

Depth: 0.30 inch (7.7 mm)

Weight: 7.34 ounces (208 grams)

The iPhone 8 Plus and the iPhone XS Max are similar in size overall but the display on the iPhone XS Max is much larger since the top and bottom bezel (and home button) were removed on this model. 

iPhone 8 Plus: 158.4 x 78.1 x 7.5mm (HxWxD)  Weight: 202 grams

iPhone XS Max: 157.50 x 77.40 x 7.70mm (HxWxD) Weight: 208.00 grams.

Whether or not the iPhone XS Max is worth it, really depends on what you want to use your phone for. If you want to upgrade from an older model and experience some of the more contemporary iPhone features but not break the bank, the iPhone XS Max could be perfect for that.

This makes an absolutely awesome entry level iPhone, especially if you’re looking for an option with a larger screen. If you’re willing to pay just a bit more for a phone that’s more powerful with a broad range of color options, you could also explore the iPhone 11.

If price is your top priority some of the older models could still do the trick for you. Overall the iPhone XS Max has a powerful A12 chip with good performance. The value for the cost makes a refurbished iPhone XS Max a great choice.

The iPhone XS Max was launched on September 21, 2018 along with the iPhone XR and the iPhone XS.

Does the iPhone XS Max get iOS 14? Yes, the iPhone XS Max supports iOS 14. iOS 14 is compatible with the iPhone 6s and later.

The iPhone XS Max has a large screen that is 6.5 inches. Since the display runs from top to bottom of the phone, this handset offers an immersive viewing experience.

Currently the only iPhone with a larger screen is the iPhone 12 Pro Max. The iPhone 11 Pro Max also has a 6.5 inch screen.

At Frank we think the iPhone XS Max is a great deal but it really comes down to personal preference. This model strikes a decent balance between the latest iPhone features and price.

Yes, the iPhone XS Max does use Facial ID. The iPhone X was the first iPhone model to introduce facial recognition.   

Yes, the iPhone XS  Max features dual SIM. It has the option for a nano SIM or eSIM (which allows a carrier to remotely activate your plan).

The iPhone XS Max comes in 64GB, 256GB or 512GB of storage.

The iPhone XS Max was made in silver, space grey and gold.

The iPhone XS Max is not waterproof. Generally iPhones are built to withstand some water penetration but won’t always survive a drop in deep water or being submerged for an extended period of time. Read...some intense rain might be okay...the toilet, you might not be as lucky. Don’t go swimming with your iPhone! 🌊🚫. 

Although the iPhone XS Max does have a level of dust and water resistance, Apple has noted that this resistance is not permanent and may decrease with time.

The water resistance might improve slightly with a case but the iPhone XS Max is not technically waterproof. You should always let your iPhone dry out completely before inserting any cables or trying to turn it back on.

Of course it depends what you’re doing on your iPhone but Apple noted that the battery on an iPhone XS Max can last up to 13 hours. If you tend to use your phone more for audio playback and phone calls than internet browsing you can expect more time out of the battery.

Keep in mind that the more recent iOS versions tend to use more power as well, but the iPhone XS Max holds up. When you purchase a refurbished iPhone the battery has likely been slightly depleted but at Frank we guarantee our batteries retain a minimum of 80% of their original capacity (which Apple has declared sufficient for efficient battery performance).

Apple's lithium-ion batteries are designed to hold at least 80% of their original capacity for a high number of charge cycles, this will vary depending on the product.

Yes, the iPhone XS Max has the ability to screen record. If you don’t see the record button on your home screen you can enable it. Go to settings > control center > customize controls > and scroll down to add screen recording.

You can then access it via your main screen by swiping down on the top right corner of the display.