iPhone 11 FAQs

The iPhone 11 is a great option for a powerful phone that’s still relatively cheap compared to the latest models. The iPhone 11 has an A13 bionic chip so it shows improved power efficiency over the iPhone X series.

The iPhone 11 features FaceID and the camera has a dual lens rear facing camera with an ultra wide and wide lens. The camera also has night mode that enables you to capture better images in darker settings. At 6.1 inches, the large display on the iPhone 11 is also great for viewing.

Apple produces modern products, so even though features evolve and some materials change, as a relatively new model the iPhone 11 has great performance and features. An important consideration in your purchase of an iPhone will be what you intend to use the phone for. Overall the Apple iPhone 11 offers excellent performance on a budget and looks sleek. If you’re looking for more information on the specific features check out more of the questions below. 

Yes, the iPhone 11 supports Qi wireless charging.

iPhone 11 size: 150.9 x 75.7 x 8.3 mm (5.94 x 2.98 x 0.33 in) with a 6.1 inch display.

Yes, the iPhone 11 and the iPhone XR are the same size and they weigh the same as well.

They both feature a 6.1 inch display. A case from one will likely fit the other. Just verify that if you’re using a case from an iPhone XR, for an iPhone 11, that the case hole for the camera is long enough to fit the lenses on the back of the iPhone 11.

Yes, absolutely. Overall the iPhone 11 offers a great experience in terms of power and performance with excellent all around iPhone features at lower cost. If you want to upgrade from an older model and experience some of the more contemporary iPhone features but not break the bank, the iPhone 11 could be perfect for that.

This makes an absolutely awesome entry level iPhone, especially if you’re looking for an option with a larger screen. All of the color choices are pretty fun as well!

If you’re looking for the absolute best camera you might want to consider the iPhone 11 Pro or iPhone 11 Pro Max but for a cheaper phone with all around great performance, a refurbished iPhone 11 is still a very good buy. 

The iPhone 11 was launched on September 20, 2019 along with the iPhone 11 Pro and iPhone 11 Pro Max.

Does the iPhone 11 get iOS 14? Yes, the iPhone 11 supports iOS 14. iOS 14 is compatible with the iPhone 6s and later.

At Frank we think a refurbished iPhone 11  is a great deal but it really comes down to personal preference. This model strikes a good balance between the latest iPhone features and price.

Yes, the iPhone 11 does use Facial ID. The iPhone X was the first iPhone model to introduce facial recognition.  

Yes, the iPhone 11 features dual SIM. It has the option for a nano SIM or eSIM (which allows a carrier to remotely activate your plan).

The iPhone 11 comes in 64GB, 128GB or 256GB of storage.

The iPhone 11 comes in white, black, green, yellow, purple and PRODUCT(red). Lots of variety!

Technically a brand new iPhone 11 can go underwater but the iPhone 11 is not waterproof. Generally iPhones are built to withstand some water penetration but won’t always survive a drop in deep water or being submerged for an extended period of time.

The iPhone 11 is rated IP68, so it's water resistant up to 6.5 feet (2 meters) for 30 minutes. The iPhone 11 Pro and iPhone 11 Pro Max can go deeper: up to 13 feet (4 meters) for 30 minutes. Although the iPhone 11 does have a level of dust and water resistance, Apple has noted that this resistance is not permanent and may decrease with time. So that means that on a refurbished or second hand phone the resistance might not be as strong.

We like to say that some intense rain might be okay...the toilet, you might not be quite as lucky and we wouldn’t recommend swimming with your iPhone! 🌊🚫.  Your iPhone 11 could likely survive being submerged in the water but you should always let your iPhone dry out completely before inserting any cables or trying to turn it back on.

Yes, the iPhone 11 has the ability to screen record. If you don’t see the record button on your home screen you can enable it. Go to settings > control center > customize controls > and scroll down to add screen recording.

You can then access it via your main screen. (You can also pull up on the bottom of your screen to access the control center.)

No the iPhone 11 does not support 5G. None of the gen 11 iphones do. The first iPhone models that support 5G are the gen 12 smartphones.

No, the iPhone 11 and iPhone XS Max are not the same size, although they are similar. The iPhone XS Max is a bit bigger with a screen size of 6.46 inches, while the iPhone 11 has a screen size of 6.1 inches. 


iPhone 11: 150.9 x 75.7 x 8.3 mm (5.94 x 2.98 x 0.33 in)

iPhone XS Max: 157.5 x 77.4 x 7.7 mm (6.20 x 3.05 x 0.30 in)

The iPhone 11 and the iPhone 12 feature exactly the same screen size (6.1 inches) but by comparison the iPhone 12 is actually a little smaller. The iPhone 12 also weighs almost 1 ounce less than the iPhone 11. 

iPhone 11: 150.9 x 75.7 x 8.3 mm (5.94 x 2.98 x 0.33 in)

iPhone 12: 146.7 x 71.5 x 7.4mm (5.78 x 2.82 x 0.29 in)

Of course it depends what you’re doing on your iPhone but Apple noted that the battery on an iPhone 11 lasts approximately 13 hours.

If you tend to use your phone more for audio playback and phone calls than internet browsing you can expect more time out of the battery. The iPhone 11 has a 3046 mAh battery and shows an improvement over the iPhone XS, which performed well already.

When you purchase a refurbished iPhone the battery has likely been slightly depleted but at Frank we guarantee our batteries retain a minimum of 80% of their original capacity (which Apple has declared sufficient for efficient battery performance).

Apple's lithium-ion batteries are designed to hold at least 80% of their original capacity for a high number of charge cycles, this will vary depending on the product.